I went through the installation instructions for
Windows, and some drivers appeared to install, but typing or
pointing still do not work.
- Unplug your MultiTouch Device, wait 20 seconds and plug it
back in. If this does not fix the problem continue to the steps
below, which cleans out and reinstalls the USB drivers.
- Make sure both your MultiTouch unit and regular mouse are
plugged in. Note: If your regular mouse is a
generic USB mouse, the procedure below could temporarily uninstall
it as well, since both may be identified as 'HID-compliant Mouse'
in the Device Manager. If this happens, unplug and replug the
mouse, and it should re-install itself.
- Click Start Menu->Settings->Control Panel
- Click the 'System' icon in the control panel. A dialog box
will pop up.
- Click the 'Hardware' tab and then the 'Device Manager...'
button. Note: In Windows 98, there may not be a
Device Manager button--you will already be viewing the Device
Manager under the hardware tab.
- Expand the 'Human Interface Devices' subtree by clicking it's
plus sign. Right click on each 'USB Human Interface Device'
entry and select 'Uninstall...'
- Expand the 'Mice and other pointing devices' subtree... Right
click on 'HID-compliant Mouse' and select 'Uninstall...'
- Expand the 'Keyboards' subtree... Right click on
'HID-compliant Keyboard' and select 'Uninstall...'
- Remove the Composite driver with one of these methods:
- If you've installed the MultiTouch Utilities, the composite
driver will be in a new 'MultiTouch USB Devices' subtree. Expand
this subtree, right click on each 'iGesture...' or
'TouchStream...' device listed and select 'Uninstall...'.
- If you haven't installed the MultiTouch Utilities, the
composite device will be in the 'Universal Serial Bus
Controllers' subtree... Expand this tree, right click on the
'USB Composite Device' and select 'Uninstall...'
- When the uninstall is complete, unplug the MultiTouch Device,
wait 20 seconds, and plug it back in. The usual Windows driver
installation wizards should come up again, prompting you to
reinstall the HID keyboard and HID mouse drivers, etc. Follow each
wizard through to Finish (windows should find all the drivers on
the hard disk, and NOT ask you to disable the device). If above
procedure doesn't work, contact FingerWorks
Pointing and clicking works, but the PC does not respond to
gesture commands like cut, paste, or save:
Configured your unit for your Operating System? Most
MultiTouch units ship configured for Windows. If you are using MacOS
or Linux, you must configure your unit for your OS so that gesture
input gets mapped correctly to the desired function (e.g., the open
gesture should open a file and not do something else). You have to
configure your MultiTouch unit because Windows, MacOS, Linux, and
Unix operating systems use different key combinations for equivalent
You may also want to enable the third mouse button, or change
typing options to improve compatibility with games or other
If you have Windows 2000, Windows XP, Mac OS X, or Linux, you can
configure your product with the new Feature Selector included in the
Utilities. Otherwise, click below for instructions to configure
using special gesture sequences:
I have a
Dvorak TouchStream and the gesture commands like cut, paste, and
save are not working (or seem to be generating the wrong hotkeys),
or the key layout appears scrambled.
You may have turned on both the TouchStream's internal
Dvorak translation and your operating system's Dvorak
locale (translation). Learn the proper way to enable just one
installed the MultiTouch Utilities on Windows 2000 (or XP) but when
I run any of the utilities the Device Selector list says "No
FingerWorks Devices Found."
The most likely problem is that you didn't have administrator
privileges when you installed the utilities, and thus the
installer was unable to install the driver files. Log in as an
administrator and install the utilities again. Then a search of
the c:\WINDOWS\ or c:\WINNT\ system directory tree should turn up
the following files:
Though extremely rare, we have encountered PCs on which these
USB drivers are present but simply don't work, possibly due to
conflicts between the device and host USB implementations. If
you've verified these files are present but the utilities still do
not find your device, try:
- Removing MultiTouch Device and USB Composite Device drivers
in the device manager then replugging the TouchStream.
- Plugging into a different USB port.
- Plugging in through a USB hub instead of directly into your
- Installing and running the utilities on a different PC. Only
if the utilities fail to find the device on another PC is the
TouchStream or iGesture possibly faulty, needing factory repair or
Sometimes after powering up my PC the surface does not
work until I replug the USB cable.
Try downloading the MultiTouch
Utilities and upgrading your unit to the latest firmware. If
you still have problems, plugging in through a USB hub rather than
directly to your PC's USB port usually helps. If you cannot use a
hub, contact FingerWorks
support for further assistance.
My iGesture or
TouchStream cannot wakeup my computer after it has gone to sleep or
FingerWorks products manufactured prior to September 2004 were
incapable of waking up a PC (from pointing on the surface). Our
more recent USB hardware has this capability, but still some
computer systems cut all power to the USB ports in standby so that
wakeup from a USB device impossible. In these cases, the
power/sleep button on the front of the PC is the only way to wake
Occasionally during use my iGesture unit or one half of my
TouchStream becomes unresponsive to typing, pointing and/or gesture.
The cursor may also do a little jitter-dance on the screen,
especially if I've just sat down at the computer and discharged
static on the surface. The unit comes back to life if I replug or
wait a couple minutes.
In most cases there is no need to reboot or even to replug. The
surface may have accumulated some static electricity that confuses
the hand imaging system. Use this hand-flattening
gesture to refresh the imaging system and immediately
restore normal operation:
- Flatten a hand on the surface so it covers and touches
the surface continuously from top edge to bottom
edge. Lift the hand quickly.
- Only a brief, light touch is needed.
- The mouse cursor should trace a diamond pattern on
screen as the imaging system refreshes.
- For TouchStreams, try flattening on either surface half,
If the procedures above do not work, try replugging the unit,
and as a last resort, rebooting. If in general you find that the
single hand-flattening gesture seldom helps, you have upgraded to
the latest firmware, and you must still resort to frequent
replugging or rebooting, run the MultiTouch Diagnostics utility
and contact FingerWorks
support for further assistance.
Try an Anti-Static Surface Cleanser! You may
be able to avoid future static buildup by wiping the surface with
an anti-static cleanser like this Master
Luthier Cleaner. Don't be fooled that it's a guitar
cleaner--it's also used to clean expensive optics and jet fighter
canopies. Won't dry or yellow plastics, leaves the touch surface
very slippery and has anti-static additives to ward off wintertime
static buildup. Be sure to rub the cleanser completely dry so it
does not leave a residue.
SIMULATING REPLUG: With firmware
v1.25 and up, quickly repeating the above flat-hand gesture 5
times in a row will cause a full USB connection reset, equivalent
to replugging the USB cable. The cursor will trace squares on the
last few flat-hand touches, then the unit will become unresponsive
for a couple seconds as your operating system re-detects it and
reloads the USB drivers. This simulated replug is only useful when
a USB driver has lost the connection, an extremely rare occurence
on good operating systems!
The left (or right) half of my TouchStream ST/LP has stopped
working or works intermittently.
- First try the flathand
static reset procedure above.
- If that doesn't resolve the problem, run the diagnostics
within the MultiTouch
- If they report left half sensor failures, turn the unit over
and check whether the central ribbon cable is still fully inserted
in its sockets in both halves. (Dropping the LP from a height of
several feet can cause a cable pullout).
- If the cable has pulled out, you may be able to reinsert the
ribbon cable by aligning it with the socket and pushing
evenly. (It will NOT go in if you try to push one
corner into the socket before the other!) If you cannot get the
cable re-inserted, contact support for a
- If the diagnostics indicate sensor failures but the central
cable appears firmly inserted, contact support,
copying and pasting the text from the diagnostics window into the
support form. Your unit has likely developed a loose connection
requiring factory repair.
- If the diagnostics indicate all sensors are OK, run them a few
more times when the unit is misbehaving to see if an intermittent
failure eventually shows up.
What version is my
FingerWorks MultiTouch Product? Which new features and bugs are in
If you know when your unit shipped, you can tell by the ship
date. Major bugs, fixes, and feature additions are listed here
in the Firmware History.
Your unit's version number should also appear in the device
selector dropdown of the MultiTouch
|When I try pointing with two fingers, the pointer motion is
jumpy or sometimes unresponsive.
- Don't squeeze your fingertips together. Pointing works best
with your two fingertips slightly separated. This applies to
dragging and scrolling as well.
Once in awhile the mouse cursor starts jittering even when I
am not touching the surface.
I have trouble getting a reliable mouse click.
- Make sure you're tapping the surface with just two fingertips,
that both touch the surface simultaneously, and that they aren't
squeezed together. The tapping motion must be fairly quick--your
fingertip pair must lift off the surface within about half a
second of touching for a mouse click to be issued.
When I'm trying to double-click, I get a right click
(popup-menu), or vice versa.
- When tapping 3-fingertips for double-click, make sure all
three fingertips lie in a row--make sure your index finger isn't
out of the row towards your body.
- When tapping the thumb and 2 fingertips for middle or right
click, either use the flat side of your thumb, or make sure your
thumb is a couple inches (5-6cm) away from the fingertips.
I'm trying to drag an object across the screen, and my 3
fingertips hit the edge of the surface before my object reached its
target. How do I keep dragging?
After rebooting my computer, the mouse motion
sensitivity adjustments in Windows' Mouse/Pointer Control Panel are
- Without lifting your fingertips, reach and touch your thumb
towards the center of the surface. Now without lifting your thumb,
lift your fingertips and put them back down toward the center of
the surface. Now you should have room to drag again. Your object
is never 'dropped' as long as at least one finger remains on the
When I try to scroll in
Internet Explorer, the screen moves slowly or unevenly, with an
- You may have Microsoft's IntelliPoint mouse driver installed,
which conveniently disables mouse motion adjustments when a
non-Microsoft pointing device is connected. Uninstalling the
IntelliPoint drivers (ControlPanel->Add/Remove programs?)
should restore the generic OS mouse driver and let you adjust
motion sensitivity again.
Microsoft's 'smooth-scrolling feature' was designed for coarse
wheel-mice, and actually interferes with the finer scrolling control
offered by MultiTouch. Turn 'smooth-scrolling' off by going to:
- Tools(in the menu bar)->Internet Options(submenu)
- (notebook dialog pops up)
- Select the 'Advanced' tab.
- The last element in the 'Browsers' section of the option
tree should be "Use Smooth Scrolling" UNCHECK its box.
The scrolling motion sensitivity seems way too high. The
slightest motion makes my screen jump several lines.
gets tired of holding fingers above the surface.
- Make sure the mouse wheel settings in your OS's mouse control
panel or browser control panel are 1 line per wheel notch. (Even
though your surface doesn't have a mouse wheel, it emulates the
wheel for scrolling and zooming). Also, try rolling your
fingers up and down rather than sliding them.
- Remember you can drop all 5 fingers to the surface and rest
them at any time. The unit will ignore your fingers until you
start a zooming motion or lift and drop a fingertip pair (while
the other fingers remain touching) to enter pointing mode (example).
Generally you should rest your hands this way between operations.
- You can start pointing or clicking from the 5-finger resting
position by just lifting two of the five fingers and putting them
back down simultaneously.
- Also, once you've started pointing, dragging, or scrolling
with the appropriate number of fingertips, you can drop the rest
of your fingers to the surface and your selected operation will
The numper pad on my (iGesture Pad, TouchStream ST,
TouchStream LP) does not work and I am using MacOS!
|The unit seems to be mistaking my Back/Forward gestures for
scrolling, or my Right-Click for a Double-click, or my Copy for a
I can't get pinch gestures like Cut, Paste,
Search, Replace, or Save to work.
- Always start these gestures with your thumb about 2 inches (5
cm) away from the nearest fingertip. Touching with the flat side
of your thumb also helps your unit distinguish the thumb from a
I can't get rotate gestures like Open, Close,
Search Next, or Search Previous to work.
- When performing these 'pinch' or 'flick-out' gestures, try to
move your thumb at about the same speed (but opposite direction)
as the fingers. That is, don't just keep your thumb in one place
on the surface while the fingertips move away from or towards it.
Also, don't pinch really fast. A relaxed, moderate speed works
I can't get Open, Close, or Save
to work in Notepad or other simple programs.
- First, don't exaggerate the rotation. You're not cranking a
Model T here. Only a slight twisting motion is necessary, as if
turning a loose nut.
'Close' gesture closes files, documents, and subwindows, but what
gesture lets me exit an application?
- A few applications, especially Notepad on Windows 98, don't
respond to the standard hotkeys that your unit generates in
response to these gestures. To check this, compare the hotkey
mappings of applications the gesture does work in with any hotkeys
(e.g. Ctrl+O) listed next to the desired command in your
application's menu system. Some applications may let you modify
their hotkey/command mappings to better match the gesture/hotkey
mappings of your unit. Search for 'keyboard mapping' or
'remapping' in your application's help system.
- A clockwise rotation of thumb, index, middle, and ring fingers
with neutral arrangement issues the file 'Close' command, while a
similar clockwise rotation with thumb, middle, ring, and pinky
spread toward the edges issues the application 'Exit'
The firmware in all of our products is fully upgradeable via the
USB device firmware upgrade specification. To download the upgrade
here. To see if an upgrade might fix a problem you are having,
check the firmware version history in the utility release notes.